Frequently Asked Questions
Q: How do I use BrightWorld?
Simply tap anywhere on the screen to capture a photo. The AI will analyze it and provide a voice description of what it sees. No complicated buttons or gestures needed!
Q: How many free analyses do I get?
Free users get 3 AI analyses per day. This quota resets every 24 hours. Premium subscribers enjoy unlimited analyses.
Q: How accurate is the AI?
Our AI uses state-of-the-art technology and provides highly accurate descriptions in most cases. However, AI is not 100% perfect. Image quality, lighting, and subject matter can affect accuracy. Always use your judgment for critical decisions.
Q: Does BrightWorld store my photos?
No! We value your privacy. Photos are temporarily processed for AI analysis and immediately deleted. We do not store, save, or share your images.
Q: How do I upgrade to Premium?
Tap the crown icon (👑) in the top-right corner of the app, or wait until you reach your daily limit. You'll be prompted to view subscription plans. Choose monthly ($4.99) or yearly ($39.99, save 33%).
Q: Can I cancel my subscription?
Yes! Go to Settings → [Your Name] → Subscriptions → BrightWorld → Cancel Subscription. Your access continues until the end of the billing period.
Q: How do I restore my purchases?
In the subscription page, tap "Restore Purchases" at the bottom. This will restore your subscription if you've already purchased it on this Apple ID.
Q: The app isn't working correctly. What should I do?
Try these steps:
- Force quit the app and reopen it
- Restart your iPhone
- Check that BrightWorld has camera permission in Settings
- Ensure you have a stable internet connection
- Update to the latest version in the App Store
Q: What languages does BrightWorld support?
BrightWorld currently provides voice feedback in English and Chinese. The AI automatically detects the language of the description text and uses the appropriate voice.
Q: Does BrightWorld work offline?
No, BrightWorld requires an internet connection to process images through our AI service. The analysis happens on secure cloud servers to provide the most accurate results.
Q: Can I use BrightWorld for reading text?
Yes! BrightWorld can identify and describe text in images. However, for dedicated text reading, you might also want to use specialized OCR apps alongside BrightWorld.
Q: Is BrightWorld accessible for VoiceOver users?
Absolutely! BrightWorld is fully compatible with iOS VoiceOver. All features are designed with accessibility in mind, including large touch targets and comprehensive audio feedback.
Technical Requirements
- iOS Version: 15.6 or later
- Device: iPhone with camera
- Internet: Active internet connection required
- Storage: Approximately 50 MB
- Permissions: Camera access
Troubleshooting
Camera Not Working
- Go to Settings → Privacy & Security → Camera
- Make sure BrightWorld is enabled
- If disabled, enable it and restart the app
Analysis Takes Too Long
- Check your internet connection
- Try moving to an area with better signal
- If using Wi-Fi, try switching to cellular data (or vice versa)
Voice Not Playing
- Check device volume
- Make sure your device isn't in silent mode
- Check Bluetooth connections (disconnect if necessary)
- Restart the app
Subscription Not Working
- Check your internet connection
- Verify the subscription is active in App Store → Subscriptions
- Try "Restore Purchases" in the app
- Make sure you're using the same Apple ID
Feature Requests & Feedback
We love hearing from our users! If you have ideas for new features or improvements, please email us. We read every message and use your feedback to make BrightWorld better.
Need More Help?
Our support team is here to assist you.
We typically respond within 48 hours
Report a Bug
If you encounter a bug, please email us with:
- Description of the issue
- Steps to reproduce the problem
- Your device model and iOS version
- Screenshots (if applicable)
Privacy & Security Concerns
For questions about privacy or data security, please review our Privacy Policy or contact us directly.
Refund Requests
Refunds are processed through Apple's App Store:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find BrightWorld and request a refund
- Apple typically responds within 48 hours
Stay Updated
Follow us for news, updates, and tips:
- Check the App Store for updates
- Enable notifications in the app for important announcements